Shipping policy

Shipping Policy

Thank you for shopping with POLYFOLK.

We want your order to arrive as smoothly as possible. Please review the information below before placing your order.

Order Processing

Production typically takes several business days before shipment. Estimated processing and delivery times will be shown where available and may vary by product, production location, and order volume.

Please allow approximately 2–5 business days for order processing and production before shipment.

Processing times may be longer during product launches, holidays, unusually high order volume, or other peak periods.

Shipping Destinations

POLYFOLK currently ships to addresses within the United States.

Available shipping methods will be shown at checkout.

Estimated Delivery Times

Once your order has shipped, delivery time will depend on the destination and shipping method selected at checkout.

Delivery estimates are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery times.

Shipping Costs

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Any available free-shipping promotions will be clearly shown on the website or during checkout.

Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Please allow some time for the carrier’s tracking system to update after your shipping confirmation is sent.

Multiple Shipments

Some orders may arrive in more than one package, particularly if your order contains different product types or items fulfilled from different production locations.

If your order is shipped separately, you may receive more than one tracking number.

Incorrect Shipping Addresses

Please review your shipping address carefully before submitting your order.

If you notice an error, contact us as soon as possible at support@polyfolk.com.

We cannot guarantee that an address can be changed once an order has entered production or been shipped.

POLY is not responsible for orders delivered to an incorrect address supplied by the customer.

Lost, Delayed, or Missing Packages

If your tracking information shows unusual delays or your package appears to be missing, contact us at support@polyfolk.com with your order number.

We will review the situation and help determine the appropriate next step.

If tracking shows that an order was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the shipping carrier.

Damaged or Incorrect Orders

If your order arrives damaged, defective, misprinted, or incorrect, please contact us at support@polyfolk.com and include your order number and clear photographs of the issue.

We will review the problem and work to make it right.

International Shipping

POLYFOLK does not currently ship internationally.

We may expand shipping availability in the future.

Contact

If you have questions about shipping or delivery, contact:

POLYFOLK
support@polyfolk.com