Refund policy

Return & Refund Policy

We want you to feel good about what you ordered from PolyFolk. If something isn’t right, please contact us and we’ll do our best to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the item must be:

  • Unworn and unused
  • Unwashed
  • Free from stains, odors, pet hair, or other signs of wear
  • In its original condition
  • Returned with any original tags or packaging, when applicable

To start a return, contact us at support@polyfolk.com with your order number and the item you would like to return.

Please do not send an item back before contacting us. Return instructions will be provided after your request is reviewed.

Return Shipping

Customers are responsible for return shipping costs for standard returns, including returns related to sizing, fit, or change of mind.

If we sent the wrong item, or your item arrives damaged or with a manufacturing or printing defect, PolyFolk will cover the cost of making it right.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, misprinted, or you received the wrong product, contact us as soon as possible at support@polyfolk.com and include:

  • Your order number
  • A description of the problem
  • Clear photographs showing the issue

Once verified, we may offer a replacement or refund at no additional cost to you.

Exchanges

We do not currently offer direct exchanges.

If you need another size, color, or product, please contact us about returning the original item and place a new order for the item you want.

Non-Returnable Items

The following items cannot be returned:

  • Items that have been worn, washed, or altered
  • Gift cards
  • Personalized or custom-made products, if offered
  • Items marked as final sale

This does not affect your rights if an item arrives defective, damaged, or incorrect.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days after approval for your bank or payment provider to process the refund.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

Because some PolyFolk products may enter production shortly after an order is placed, we cannot guarantee that an order can be changed or canceled once production has begun.

Contact Us

Questions about a return or refund can be sent to:

PolyFolk
support@polyfolk.com